One bad software update can taint the image of your antivirus company forever. Last week, Sophos found that out the hard way. It released an antivirus update that caused computers to light up with false positives.
Windows computers running Sophos antivirus software automatically downloaded an update last week. Soon after the update was applied, computers started lighting up with false positives for all sorts of different malware problems.
False positives occur when an antivirus software labels innocent system processes as viruses or malware. False positives are dangerous because they can cause users to inadvertently delete important programs on their computer. This can lead users to remove Windows processes, for example, and other integral aspects of security.
Unfortunately, unlike other antivirus companies, Sophos hasn’t been able to release an effective solution through patching. Which means that users are forced to solve the problem on their own by walking through a series of steps.
Making matters worse is that Sophos call centers were not equipped to handle this level of volume in tech support queries. Tech support hotlines were backed up, preventing many customers from getting the help they needed to solve this problem.
The Sophos website provides detailed instructions on how to fix the software problem, which means customers don’t have to deal with the long lines of tech support. If you’re experiencing problems with your Sophos antivirus software and false positives, read through this step-by-step guide to solving your problem.
The problem is currently affecting enterprise (corporate) users as well as individual consumers.
In its defense, Sophos released a statement saying that “in our 25 year history, Sophos has never experienced an incident quite like this and we are taking every effort to resolve this issue as fast as possible.”
In any case, you’ll want to get this issue fixed as quickly as possible if you like to keep your computer fast and virus-free.